Frequently Asked Questions
Q1: I am not sure how to use Flash-Unit.com
Flash-Unit.com is very simple to use. It is just a matter of making choices
and clicking the choices you make :-)
Useful documents to reference are:
http://www.flash-unit.com/faqs/product_info.pdf
http://www.flash-unit.com/faqs/Alaska_product_info.pdf for Alaska
http://www.flash-unit.com/faqs/Hawaii_product_info.pdf
for Hawaii
These documents have all the lines and classes of business that Flash-Unit
offers currently. Check this link frequently for any updates.
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Q2: I am not a Licensed Agent, so how do I get a quote?
if you are not a licensed agent then Flash-Unit cannot provide you with
a quote directly. Contact a licensed agent in your area.
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Q3: I am not an Appointed Agent with Anchor Bay, so what do I do?
Click on the following link to retrieve an Application for Appointment
and an Agency Agreement.
http://www.surpluslines.com/pdf/agents_agree.pdf
If you have problems loading this document, please contact Flash-Unit
support and they will be only too happy to email or fax one to you.
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Q4: What lines of business do you write?
Our lines of business are:
- Business Owners Package
- Commercial Excess & Umbrella
- Commercial GL, Commercial Package
- Commercial Property
- Directors & Officers
- EPLI
- Environmental
- Errors & Omissions
- Inland Marine
- Liquor Liability
- Non-Profit Program
- Personal Lines
- Special Events
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Q5: Where is coverage available?
We are currently licensed in the following states::
- Alaska (limited lines available)
- Arizona
- California
- Hawaii (excluding packages & Property)
- Idaho
- Montana
- Nevada
- New Mexico
- Oregon (excluding liquor)
- Montana
- Utah
- Washington
- Wyoming
We are currently in the process of expanding in to the following states and will update the website accordingly:- New Mexico
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- New Mexico
Q6: Why am I asked for a password for some classes and not for others?
This is because some classes require a carrier specific application and
others only require an ACORD. In the case of the ACORD, we have to abide
by our licensing agreement and password protect the ACORD applications.
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Q7: Why do applications take a long time to load?
There could be a few reasons for this. Here are some of the most common:
Try to be patient if the application is taking a while to load. If you start clicking your mouse all over the place, it will just add to the problem because your PC will just store all of those mouse clicks to memory, which will further eat up any available resource devoted to loading your application. If you feel you have waited long enough, try clicking on the previous page button and attempt to load the application again. If you have no success, please contact Flash support at the email/telephone number at the bottom of this document, and they will only be too happy to fax or email you an application.
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Q8: Why does my browser freeze when I try to load an application from
Flash-Unit.com?
Try to be patient a little longer as the application may be taking while to load. If, however, your entire browser (or even entire screen) has locked then press the Ctrl+Alt+Delete keys. This will bring up Task Manager. Click on the Applications tab and then end the task that most probably tells you it is not responding (this is your browser). Contact Flash-Unit support at the email/telephone number at the bottom of this file, and they will only be too happy to fax or email you an application.
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Q9: Why do I get error messages when I try to load an application
from Flash-Unit.com?
This may well be because you do not have a current version of Adobe Reader
on your PC. Flash applications require a version of 5.0, or later, to
load successfully. To install a new version of Adobe Reader on your PC,
just click on the link below and follow the instructions.
http://www.adobe.com/products/acrobat/readstep2.html
Return to Flash-Unit and try loading an application again.
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Q10: Why do I get an error message when I try to open the application
attached to my email?
When you fill out and submit an application online, a copy of that application
is emailed back to you. Very rarely, there can be a problem opening that
application copy. This may be caused by the following:
If you do encounter a problem with your application, please contact Flash-Unit support at the email/telephone number at the bottom of this file. In 95% of cases such as these we can fix the corrupted file, providing we have received the application at this end.
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Q11: Who do I contact for help or questions?
For any insurance related or technical questions, please contact:
Flash-Unit support at flash-unit@surpluslines.com
or call us at: (360) 613-5455 ext. 211
If you prefer to email, please put "TECHNICAL HELP" or "INSURANCE
HELP" in the email subject line.
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